Support

For every app published by Escape Plan Software Ltd

Get in touch

Email support@escapeplan.software. A person reads every message and we reply within two working days. Tell us which app you are using, which device it is on, and what you expected to happen; a screenshot helps.

Subscriptions and purchases

Purchases are handled by the app store, so your subscription is managed from your store account rather than from inside the app.

• Cancel or change a subscription: open your device's Settings, tap your name, then Subscriptions. Cancelling stops the next renewal; you keep access until the current period ends.
• Restore a purchase on a new device: sign in with the same store account and use Restore purchases in the app's settings.
• Refunds: the app store decides refunds. For Apple purchases, request one at reportaproblem.apple.com. If Apple turns you down and you think that is wrong, write to us and we will look into it.

Your data

Our apps do not require an account. Deleting an app removes its data from your device. To ask for a copy of any data we hold, or to have it deleted, email hello@escapeplan.software; we answer within one month. The full details are in our privacy policy.

Report a bug

If something breaks, send the steps to reproduce it along with the app name, app version (shown in the app's settings), and your device's system version. Crash reports reach us automatically, but a short description of what you were doing gets the fix out faster.