Support — Stayline

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Get in touch

Email support@escapeplan.software. A person reads every message. Tell us you're writing about Stayline, which iPhone and iOS version you're on, and what you expected to see. If a count looks wrong, describe the trips involved (countries and dates are enough). Please don't send your location history or a full report unless we ask for a specific part. In the app, Settings → Contact Support fills in the app version for you.

Stayline counts days; it does not give tax, legal or immigration advice, and we can't advise on your personal situation. Official records (passport stamps, EES) prevail.

Frequently asked questions

• How is Schengen 90/180 counted? For each day, Stayline looks at that day and the 179 days before it. No more than 90 days of stay may fall in any such window. Entry and exit days both count, so a day trip is one day. This follows Article 6 of the Schengen Borders Code, and we test it against the European Commission's short-stay calculator.
• Which countries count for Schengen? The 29 Schengen states, with Croatia from 1 January 2023 and Bulgaria and Romania from 31 March 2024, and Gibraltar from 15 July 2026, when days there began to count towards 90/180. "I live in Gibraltar" in Settings → Schengen leaves your Gibraltar days out of the count; Stayline does not check residence, and Settings says whom the agreement treats as a resident. It applies to you only: the Gibraltar days of travellers you add always count. Cyprus, Ireland and the UK do not count, and nor do overseas territories outside the area (for example French Guiana or Svalbard). Andorra, Monaco, San Marino and Vatican City are not Schengen members, but Stayline counts them by default to be cautious; for Andorra, whose road crossings are Schengen border crossing points, this can make the count higher than official records. Turn off "Count Andorra, Monaco, San Marino and Vatican City" in Settings → Schengen to leave them out.
• I live in Spain on a residence permit. Do my days count? Stays under a residence permit or long-stay visa are not counted towards 90/180 (Schengen Borders Code, Article 6(2)). Stayline leaves out only the days in the country that issued it and keeps counting your days in other Schengen countries. Edit your trips in Spain and switch on "Covered by a residence permit or long-stay visa issued by Spain". Whether a stay is covered is for you and the authorities to decide.
• What does "Last day" on Today mean? If you are in the Schengen area today and stay without a break, it is the last day that keeps you within 90 days in any 180, with your planned trips counted. The Plan tab answers the same question for a future entry date.
• How do tax-year counters work? Choose "UK tax year" when Stayline first opens, or add a counter in Settings → Counters. Choose the country, the limit (for example 183), the day the year starts (6 April for the UK tax year) and how a day counts: any part of the day, or where you were at midnight (as in the UK statutory residence test). For the UK tax year Stayline also shows HMRC's day bands and, once you answer "UK resident in any of the last 3 tax years?", the matching row of HMRC's tables. Stayline shows the count; it does not decide whether you are resident. The UK transit-day and deeming rules are not applied.
• What about the US substantial presence test? Choose it when Stayline first opens, or switch it on in Settings → Counters. Stayline adds this year's US days, a third of last year's and a sixth of the year before's, and shows whether the total reaches 183 with at least 31 days this year. Days in Puerto Rico, Guam and other US territories are not included. Exemptions (such as some visa holders, commuters from Canada or Mexico, transit under 24 hours) are not applied.
• I have a Schengen visa. Is the count enough? No. Your visa's own dates and number of entries also limit your stay. Stayline counts days, not visa validity.
• My country has an agreement that allows longer stays. Some countries have agreements with individual Schengen states that allow longer stays. Stayline does not apply them, so its count is the cautious one.
• Why does the EU's EES calculator show a different number? Official records (EES) prevail. If EES shows a different number, tap the Schengen result on Today and check the days it lists for that 180-day window.
• Do I have to allow location? No. Every feature works with trips you enter. The automatic log is optional: Stayline offers it once after you subscribe, and you can turn it on or off in Settings → Location. If you use it, allow "Always" so Stayline can note your country while it is closed. It keeps recording whether or not you have a subscription; without one, the subscription screen shows "Automatic log is on", and Your Data there has Turn Off Automatic Log. Your location stays on your iPhone (and in your own backup of it) unless you export your journal yourself.
• Why is a day in "Not Sure"? Stayline asks instead of guessing: when you were close to a border (the map can't tell which side), at sea, in a disputed area, when no location arrived while the automatic log was on, when your trips and the location log disagree, when a midnight-based counter needs to know where you slept, or when the day comes from a trip you imported from a file. Today shows how many days need your answer. Confirm the suggestion or change it. Until then the day counts with its suggestion, and a possible Schengen day is counted as one.
• The automatic log missed some days. iOS stops the location updates Stayline uses if Background App Refresh is off for Stayline (Settings → General → Background App Refresh), if the phone is switched off, or if "Allow Once" or "While Using" was chosen. Check Stayline's Automatic Log screen (Settings → Location → Automatic log). Missing days are never filled in silently; add a trip or answer them in "Not Sure".
• Why doesn't my flight show the countries I flew over? Locations that look like they were recorded in flight (very fast or very high) are kept but not counted, so only places where you were on the ground count: where you took off and where you landed.
• What is the home-country rule? In Settings → Home country, turn on "Fill days at home" to say that days without a trip or a location record were spent at home, from a date you choose. While the automatic log is on, days with no location are asked about instead. The rule is yours only, not other travellers'. Those days are labelled "Manual (home rule)" in reports. While a trip is still open, days after today are left unknown.
• How do I get a report for my accountant? Report tab → choose the period (for example your tax year) and, if you added travellers, whose report → Share PDF or Share CSV (spreadsheet). Tap the page to see the whole PDF first. Each day shows its countries, the midnight country, where the information came from and any corrections you made.
• How do alerts work? Turn on Limit alerts in Settings → Alerts (Stayline also offers them once on Today) for local notifications before your last Schengen day, before planned trips would go over 90/180, before a counter reaches its limit and, for the UK tax year, before HMRC's day bands. Travellers you add get their own Schengen alerts. They are off until you turn them on.
• Can I count days for my partner or children? Yes, while you count Schengen: Settings → Travellers → Add a Traveller. Each traveller has their own trips, Schengen count, alerts and report. The automatic log, the "Not Sure" questions, the counters, the home-country rule and "I live in Gibraltar" are yours only.

Subscriptions and purchases

• What's free, and what needs a subscription? The first check before the subscription screen is free: enter your trips and see today's result, for Schengen 90/180 or for the counter you chose. After that, the app (daily counts, trips, counters, the planner, alerts and reports) needs a subscription, yearly with a 7-day free trial for eligible new subscribers, or monthly. The first screen of the check shows the prices in your currency before you subscribe.
• Cancel or change a subscription: open your device's Settings, tap your name, then Subscriptions, or use Settings → Manage Subscription in Stayline. Cancelling stops the next renewal; you keep access until the current period ends. To avoid being charged after a free trial, cancel at least 24 hours before it ends.
• Restore a purchase on a new device: sign in with the same Apple Account and use Restore Purchases on the subscription screen or in Stayline's Settings. Your trips are not transferred automatically: restore your old iPhone's backup, or use Settings → Export Journal on the old iPhone and Import Journal… on the new one.
• Refunds: Apple decides refunds. Request one in Stayline's Settings → Request a Refund (shown while a purchase you paid for is active) or at reportaproblem.apple.com. If Apple turns you down and you think that's wrong, write to us and we'll look into it.

Your data

Stayline collects no personal data; your trips, day records and any location history stay on your iPhone. With or without a subscription you can export all of it (Settings → Export Journal, or Your Data on the subscription screen), get a report of every recorded day, and delete it: Settings → Delete All Data, or Your Data on the subscription screen. If the automatic log is on, it stays on after a delete; turn it off there too. See the Stayline privacy policy. To ask about any data we hold from an email you sent us, or to have it deleted, email support@escapeplan.software; we answer within one month.

Report a bug

Send the steps to reproduce it, along with the app version (shown in Stayline's Settings) and your device's iOS version. For a counting problem, the trips involved and the result you expected help most.